Monday, August 8th, 2011
The Trading Standard Regulations make it clear that all services should be accurately described and a correct price given to the client. In the pet cremation sector how often does this happen? Very rarely! The majority of pet cremations sold through veterinary surgeries and directly by pet crematoriums are called individual or private cremations but never have a description of the service. This enables pet crematoriums to get up to all kinds of things that would horrify many pet owners. If you have been sold a pet cremation service without any description and you subsequently find that it does not meet your expectations then you may well have a good claim for a full refund from the person who sold you the service, be it your vet or the crematorium if you went directly to them.
We operate a completely transparent business. All our services are described in our brochure and on our website. Brochures are freely available at all veterinary surgeries that use our services and should be handed to every client who chooses a cremation service. The brochure and the website have full details of our charges and veterinary surgeries have display cards that detail the full charges to clients who arrange the cremation through the veterinary surgery. We are fully aware that the purchase of a pet cremation service is often made at an emotive time when your judgement may be clouded. If you have not considered the matter in advance then it is best to take details and think about it when you are a little calmer rather than rush into a distress purchase that you may not want or be able to afford. If you wish to discuss any details with us you only have to call or email and we will help.
Tuesday, May 24th, 2011
If we carry out a pet cremation service directly for you then you can either bring your pet to us or we can collect from your vet or home. This will normally be the same day or at the latest the following morning. We also offer a collection service from distant vets twice weekly as part of our professional veterinary pet cremation service. This carries a token collection fee. It means that at most your pet will stay at the surgery for only a few days. This applies to both individual and communal pet cremations. You may not like the thought of your pet being at the surgery at all in which case our immediate collection service is there for you, even at weekends and Bank Holidays.
However this may not be the case for surgeries that do not use our services. After the last Bank Holiday we had a call on behalf of a distressed owner who had just discovered her dog was still at the surgery a week and a half after it had died. When we collected the vet’s freezer was obviously full and there were highly pungent body bags laying around their store room. Obviously the crematorium in question did not arrange collections around the Bank Holidays and was being used by the vet because of low prices. The fact that the service to the pet owner was so poor was being overlooked.
At Chestnut Lodge Pet Crematorium we work with a select group of vets who truly care about their clients. All too often these days veterinary practices select a pet crematorium based on them taking away their waste cheaply and providing them with high profit margins for selling so-called cremation services to distressed clients. The high profits usually go hand in hand with poor quality of service for the pet owner. The reason it is so prevalent is that people are too distressed to think about the matter and trust their vet. We expect to be able to trust professional people, not to have them standing over our loved ones selling us cremations from a firm that is giving them the largest profit.
If you want either an individual pet cremation or a communal one then there is no need to leave your pets at the vet to await their normal collection. The chances are they will be squashed into a freezer and then piled into the back of a van anyway. Is that really what you want for the final service for your friend? Simply call us and you can either bring your pet over or we can collect quickly from your vet or home. Always remember that the final choice is yours.
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